Customer Service Apprentice

About the vacancy

Answering the phone, taking messages, completing registers, chasing up absent students and recording reason for absence. Liaising with all members of staff and being support to line manager. Reception duties, greeting and signing in and out visitors.


About the Employer

CTSW Skills Ltd is a private training organisation located in Plymouth who offer a wide range of qualifications including apprenticeships, NVQs, Diplomas and short courses in bricklaying, plastering, carpentry and joinery, painting and decorating and commis chef for learners of all ages, backgrounds and abilities.


Apprenticeship Standard

Level 2 Customer Service


Training to be Provided

Apprenticeship Training Provided by Assessor at Swatpro. In-house training for the job role provided by employer


Expected Apprenticeship Duration

18 months


Desired Skills

  • Passion
  • Determination
  • Resilience
  • Communication
  • Willingness to learn
  • The ability to work autonomously


Personal Qualities

  • Friendly
  • Smart
  • Polite
  • Team player


Qualifications Required

Maths, English and basic ICT


Future Prospects

Business Admin Level 3

Please apply in writing via Swatpro Academy including:

  1. Why are you looking for a role in customer service?
  2. What qualities do you think you need in this role and why?

Organisation name: CTSW Skills Ltd.

Contact name: Stacy Harrall-Phillips

Contact email:

Contact phone number: 01392 437659

Contact website: https://www.swatproacademy.org.uk/

Type: Apprenticeships

Salary: £192.40 per week

Location: Unit 10 Burrington Business Park, 6 Burrington Road, Plymouth PL5 3LX

Deadline for completed applications: Friday 26 August 2022

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