Hospitality Team Member Apprenticeship, Level 2

Getting qualified with new skills is a must in today’s world of work, so if you’re looking for a career in hospitality, there’s a great vacancy for an enthusiastic and friendly person to work front-of-house in a busy Sidmouth business.

You’ll be working at The Balfour Arms, a busy pub/restaurant/B&B at the heart of the seaside town. Your duties will be to greet customers and offer correct menus; answer questions about menu offerings; process food and drink orders; carry food and drink from kitchen and bar to tables; clear tables as appropriate; prepare bills and process payments. Some bar work will be involved, if suitable.

As you work, you’ll be training as an Apprentice Hospital Team Member, Level 2. This nationally recognised standard is a great foundation for any career in the sector. Your apprenticeship will be assessed and supervised by Swatpro Academy, experts at providing such training throughout the South-West.

This is a full-time position with shifts varying throughout the working week, so you’ll need to be flexible.

Duties include, but are not limited to:

Welcome customers when they arrive

Introduce customers to the menu and announce daily or seasonal menu specials

Answer questions about menu items, ingredients, and pricing

Takes customers' orders for food and drink by writing them on a ticket and entering them into the till

Prepare drinks and serve them to customers

Collects food orders from the kitchen, verify that they are correct, and serve them to customers

Ensure that customers are satisfied with their meals and process orders for additional courses if necessary

Removes used dishes, glasses, and flatware from tables

Prepare bills and deliver them to customers

Processes cash and credit card payments and return change to customers if necessary

Set tables with dishes, glasses, and flatware and refill condiments

Maintain familiarity with menu items, specials, and pub information

Meet with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

Desired skills:

Flexibility, confidence, good sense of humour is a must, calm and articulate.

Some front-of-house experience is desirable, but not essential

About the employer:

SheilaMarcella Limited, trading as Balfour Arms, is a pub, restaurant, sports bar, with 3 B&B rooms, set in the heart of the community in Sidmouth.

We are fanatical about great customer service, good quality food and having fun at work. We are part of the community and we are looking for people who, like us, love creating a fantastic atmosphere for all visitors. Of course, there’s much more to working with us than just the atmosphere. We’re dedicated to developing our people and there are lots of opportunities to keep on learning.


Please apply in writing via Swatpro Academy including:

Why do you want a career in hospitality?

What personal qualities do you think you can bring to the role?

Organisation name: SheilaMarcella Limited, trading as Balfour Arms

Contact name: Jen Scott

Contact email:

Contact phone number: 01392 437659

Contact website: https://www.swatproacademy.org.uk/training-academies/hospitality-and-catering-academy/

Type: Apprenticeships

Salary: Dependant on age, but above the national minimum wage basic + tips and bonus

Location: 26 Woolbrook Road, Sidmouth EX10 9UZ

Deadline for completed applications: Friday 02 July 2021

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