Infrastructure Technician, Level 3 Apprenticeship

Earn as you learn and take your first steps to a worthwhile career in IT support and sales, with an exciting apprenticeship opportunity at one of Cornwall’s best-established computer retailers.

Bits and PCs LTD are looking for a person to undergo a Level 3 Infrastructure Technician apprenticeship. The trainee will be based in their premises in St Austell town centre, and the 15/18-month course will be overseen by regional IT training specialists Swatpro Academy.

You will learn all aspects of hardware & software maintenance, plus IT security and networking, customer service and retail skills. One day per week will be spent studying, 4 days will be hands on training and working in our busy high street shop and workshop.

After successful completion of the apprenticeship, the applicant will be offered a permanent role and the potential to progress to Level 4, with ongoing training and support.

Main duties include, but are not limited to:

Repairing customers computers, both hardware and software

Building new systems, upgrading customer systems, learning to configure custom builds

Learning all aspects of computer hardware, security, networking and maintenance/troubleshooting

Serving customers and advising on specific equipment and requirements

Taking telephone enquiries, booking in repairs, assisting in providing quotes

Desired skills:

Computer literate.

Good level of maths and English

Good communication skills

Friendly and approachable

Ability to work on own initiative as well as part of a team

Reliable, honest, keen to learn

Good timekeeping, ability to think on your feet and willingness to learn

5 GCSE’s or equivalent desired, though not essential

Things to consider:

This is a busy work environment. You will need to be organised, and able to multitask, often working on several systems at once as well as responding to telephone calls and customer visits.

The staff work closely together and assist each other so team skills are a necessity.

About the employer:

We are a well-established PC repair and retail centre, trading in a town centre location. We pride ourselves on exceptional customer service, quality of work and friendly approachable staff. We are a small business and are well-known for our exceptional standards.

When applying please include:

What skills do you have that you think will be beneficial to our business?

What are your career goals? Which aspect of IT would you like to pursue?

Organisation name: Bits and PCs St Austell

Contact name: Michael Collings

Contact email:

Contact phone number: 01392 437659

Contact website:

Type: Apprenticeships

Salary: Weekly wage £150.50 (35 hours @ £4.30ph)

Location: 19 Trinity Street, St Austell, PL25 5LS

Deadline for completed applications: Friday 02 July 2021

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