Level 3

Business Administrator

Supporting and engaging with different parts of the organisation and interact with internal or external customers

Overview of the role - IconOverview of the role

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

Details of the Standard - IconDetails of the Standard

The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their end-point-assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and math will also be required.

Duration - IconDuration

Typical duration: 15 months, plus up to 3 months to complete the End-Point-Assessment.

Entry Requirements - IconEntry Requirements

These are set by employers, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy's bespoke programme will cover all the mandatory knowledge and skills outlined in the standards, including IT, decision making, project management. Apprentices will have access to Swatpro Savvy Learning Centre with courses mapped against the curriculum. The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. Those not having L2 Maths and English will attend additional classes. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf.

Assessment - IconEnd-Point-Assessment

The apprentice will be assessed to the apprenticeship standard using three complementary assessment methods. The assessment is synoptic, i.e. takes a view of the overall performance of the apprentice in their job. The assessment activities will be completed by the independent end assessor as follows:

A knowledge test
60-minute multiple-choice test consisting of 50 questions to be completed online

A portfolio-based interview
A 30-45 minute interview

Project presentation
Using the learner's portfolio to provide a structure for the conversation project presentation, The portfolio must be a minimum of 8-12 pages and will include a practical observation and/or evaluation by the employer, such as acknowledgement of a skill shown or evidencing work completed on a particular project with the manager's comments, which is then discussed in the interview.

The independent end assessor confirms that each assessment element has been completed. The overall grade is determined by the independent end assessor based on the combination of performance in all assessment activities. All End-Point-Assessment methods must be passed for the End-Point-Assessment to be passed overall. The overall pass mark is 60% and a distinction can be awarded for higher levels of attainment of 80% and over.

Progression - IconProgression

The administration role may be a gateway to further career opportunities, such as management or senior support roles.