Level 3

Digital Support Technician

Overview of the role - IconOverview of the role

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

They will select one of the following two options:

  • Digital Applications Technician
  • Digital Service Technician

Typical job roles - IconTypical job roles

Digital Applications Technician: ICT Support Analyst, Database Administrator, Digital Applications Specialist and Digital Systems Operator.

Digital Service Technician: Service Centre Operator, Digital Service Advisor, Applications and On-line Service Executive and Operations Technical Specialist.

Details of the Standard - IconDetails of the Standard

The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their end-point-assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and math will also be required.

Duration - IconDuration

Typical duration: 15 months plus EPA (Approx. 2-3 months).

Entry Requirements - IconEntry Requirements

Individual employers will set the selection criteria, but this is likely to include 5 GCSEs (especially English, mathematics and a science or technology subject); other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy’s bespoke programme will cover all the mandatory and optional skills and behaviours outlined in the standards, covering a range of topics including:

Skills (Core)
  • Digital technologies
  • Data management
  • Digital Security
Option 1 – Digital Applications Technician
  • Digital Problem solving
  • Digital Implementation
  • Productivity software
Option 2 – Digital Service Technician
  • Customer service
  • Multi-tasking
  • Business skills

The delivery will include 20% ‘off the job’ training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks.

Assessment - IconEnd-Point-Assessment

The apprentice will need to successfully complete all stages of the apprenticeship standard. This includes:

Knowledge Test

A Case Study Presentation and Interview

Apprentices are independently assessed at the end of their programme to achieve the apprenticeship at a Pass, Merit or Distinction grade.

Professional Recognition - IconProfessional Recognition

Registration to the Register of IT Technicians (RITTech) Once apprentices have completed their apprenticeship, they are officially recognised by the British Computer Society (BCS) for entry onto the Register of IT Technicians, confirming SFIA level 3 professional competence.

Progression - IconProgression

Progression from this apprenticeship could lead to Second-Line Helpdesk Support, Network Support, Systems Analysis, Software Development, Project Management, Cyber Security or onto a higher Level 4 Apprenticeship Programme.