Level 4

Hospitality Manager

Working across a variety of organisations focusing on ensuring excellent customer experience

Overview of the role - IconOverview of the role

Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. Common to all managers in this role is their passion for exceeding customer's expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.

Description of specialist management functions:

  • Conference & Events Manager
  • Hospitality Outlet Manager
  • Kitchen Manager Head Chef
  • Multi-functional Manager
  • Food & Beverage Manager
  • House Keeping Manager
  • Front Office Manager

Details of the Standard - IconDetails of the Standard

An apprenticeship standard is the nationally recognised training programme mapped for a specific role. Each standard is developed by industry-leading employers and apprenticeship experts. The Hospitality Manager Standard consists of training and other activities where knowledge, skills and behaviours are acquired, allowing the apprentice to learn, develop and apply practical skills with their new competencies.

Duration - IconDuration

Typical duration: 15 months, plus up to 2 months to complete the End-Point-Assessment.

Entry Requirements - IconEntry Requirements

These are set by employers, but individuals should have had supervisory responsibility to start on this apprenticeship.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Assessment - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy's bespoke programme will cover all the mandatory knowledge, skills and behaviours outlined in the standard, covering a range of topics including business, people, leadership, customers and the chosen specialist function. Apprentices will have access to Swatpro Savvy Learning Centre with courses mapped against the curriculum. The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf.

Assessment - IconSummary of Hospitality Manager End-Point-Assessment

The assessment activities will be completed by the Independent End Assessor, of which the Professional Discussion will be the last.

On demand test
90 minutes on demand multiple choice test

  • 35 questions (each with 4 response options)
  • Covers the core and relevant specialist function
  • Scenario based questions
  • Externally set and marked by the End-Point-Assessment organisation
  • Undertaken either on the employer’s premises or offsite

Business project

  • Research and write within the 2 month assessment window
  • Submit at least 7 working days prior to the professional discussion
  • Covers the core and relevant specialist function
  • Project to look at a proposal for an opportunity/challenge/idea to make an improvement to the business
  • Project plan to be agreed and externally marked by the End-Point-Assessment Organisation

Professional discussion
90-minute structured meeting

  • Covers the core and relevant specialist function
  • Includes apprentice reflection on feedback
  • Structured discussion between the apprentice and the end-point assessor
  • Led by the independent end-point assessor

The independent end-point assessor confirms that each assessment element has been completed. The overall grade is determined by the independent end-point assessor based on the combination of performance in all assessment activities.