Level 3

Hospitality Supervisor

Supervising staff and activities within hospitality business.

Overview of the role - IconOverview of the role

Hospitality supervisors work across a wide variety of businesses including bars, pubs, bistros, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management, are capable of independently supervising hospitality services whilst running shifts. They typically work under pressure, delivering fantastic customer service and motivating their team is essential.

Description of specialist supervisory roles:

  • Food and Beverage Supervisor
  • Bar Supervisor
  • Housekeeping Supervisor
  • Front Office Supervisor
  • Events Supervisor
  • Hospitality Outlet Supervisor
  • Concierge Supervisor

Details of the Standard - IconDetails of the Standard

An apprenticeship standard is the nationally recognised training programme mapped for a specific role. Each standard is developed by industry-leading employers and apprenticeship experts. The Hospitality Supervisor Standard consists of training and other activities where knowledge, skills and behaviours are acquired, allowing the apprentice to learn, develop and apply practical skills with their new competencies.

Duration - IconDuration

Typical duration: 15 months, plus up to 2 months to complete the End-Point-Assessment.

Entry Requirements - IconEntry Requirements

These are set by employers, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy's bespoke programme will cover all the mandatory knowledge, skills and behaviours outlined in the standard, covering a range of topics including business, people, leadership, customers and the chosen specialist function. Apprentices will have access to Swatpro Savvy Learning Centre with courses mapped against the curriculum. The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf.

Assessment - IconSummary of Hospitality Supervisor End-Point-Assessment

The assessment activities will be completed by the independent end assessor as follows: Complete first 3 activities in ANY order

On demand test
2-hour (including 30 minutes reading time) on demand multiple choice test

  • Covers the core and relevant specialist function
  • Scenario based questions
  • Externally set and marked automatically by the assessment organisation
  • Undertaken either on the employer’s premises or off-site

Practical observation
4-hour observation of the apprentice in the working environment

  • Time may be split to cover preparation and service
  • Shows apprentice covering a range of tasks in their specialist function

Business project
Project to look at an opportunity / challenge / idea to make an improvement to the business

  • e.g. customer experience, reducing wastage
  • Research and write up within two months and then presented to employer and independent end assessor in formal 30-minute presentation with question and answer session

Professional discussion
1.5-hour structured meeting

  • Led by the independent end assessor, involving the apprentice and employer (e.g. line manager)

The independent end assessor confirms that each assessment element has been completed. The overall grade is determined by the independent end assessor based on the combination of performance in all assessment activities and must include distinction in the observation and business project, plus a distinction in at least one of the other assessment activities and a pass in the other to achieve distinction overall.

Progression - IconProgression

Progression from this apprenticeship could be onto a Hospitality Management qualification/apprenticeship.