Hospitality Team Member
Carrying out a range of general and specialist roles within hospitality business.
Overview of the role
A Hospitality Team Member can work in a range of establishments, 123 for example bars, pubs, bistros, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They have to be adaptable and ready to support team members across the business, for example during busy periods. The most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team.
Specialist areas in hospitality include:
- Food and Beverage Service
- Alcoholic Beverages Service
- Barista
- Food Production
- Housekeeping
- Concierge and Guest Services
- Reception
- Reservations
- Conference and Events Operations
Details of the Standard
An apprenticeship standard is the nationally recognised training programme mapped for a specific role. Each standard is developed by industry-leading employers and apprenticeship experts. The Hospitality Team Member Standard consists of training and other activities where knowledge, skills and behaviours are acquired, allowing the apprentice to learn, develop and apply practical skills with their new competencies.
Duration
Typical duration: 15 months, plus up to 2 months to complete the End-Point-Assessment.
Entry Requirements
Employers will set their own entry requirements in order to start on this apprenticeship.
English and maths
To complete the apprenticeship the employee must pass level 1 English and maths, (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their End-Point-Assessment.
Curriculum, delivery and readiness for End-Point-Assessment
Swatpro Academy's bespoke programme will cover all the mandatory knowledge, skills and behaviours outlined in the standard, covering a range of topics including an introduction to the industry, business, people, customers, supervision and team leading as well as the chosen specialist function. Apprentices will have access to Swatpro Savvy Learning Centre with courses mapped against the curriculum. The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf.
Summary of Hospitality Team Member End-Point-Assessment
The assessment activities will be completed by the independent end assessor as follows: Complete first 3 activities in ANY order
On demand test
90 minutes on demand multiple choice test
- Covers the core and relevant specialist function
- Scenario based questions
- Externally set and marked
- Undertaken either on the employer's premises or off site
Practical observation
2-hour observation of the apprentice in the working environment
- Time may be split to cover preparation and service
- Shows apprentice covering a range of tasks in their specialist function
Business project
Project to look at an opportunity / challenge / idea to make an improvement to the business
- e.g. customer experience, reducing wastage
- Researched and then presented to employer and independent end assessor
Professional discussion
40-minute structured meeting
- Led by the independent end assessor, involving the apprentice and employer (e.g. line manager)
Completion
Independent end assessor confirms that each assessment element has been completed. The overall grade is determined by the independent end assessor based on the combination of performance in all assessment activities and must include distinction in the two observations, plus a distinction in at least one of the other assessment activities and a pass in the other to achieve distinction overall.
Progression
Progression from this apprenticeship is expected to be onto a Hospitality Supervisor qualification/apprenticeship.
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