Level 2

HOSPITALITY TEAM MEMBER APPRENTICESHIP


Hospitality Team Members usually specialise in one area and are ready to support colleagues across the business, whenever the need arises.


This Apprenticeship consists of:

✯A minimum duration of 12 months learning

✯Functional Skills Maths (Level 1)

✯Functional Skills English (Level 1)

✯An independent assessment following the end date of learning

Hospitality Team Members usually specialise in one area and are ready to support colleagues across the business, whenever the need arises. They work in bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.


Specialist areas are:

  • food and beverage service,
  • serving alcoholic beverages,
  • barista,
  • food preparation,
  • housekeeping,
  • concierge and guest services,
  • reception,
  • reservations
  • conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills; acquiring the confidence, knowledge and ability to work within the wider hospitality team ensuring every customer feels welcomed and looked after, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference.


Progression:

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

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Entry Requirements:

An employer will determine their own entry requirements for an employee to commence this apprenticeship, but these general entry requirements apply; you must be aged 16 years or over and must be working in the hospitality and catering sector for at least 30 hours a week. You also need to be a resident in England and not taking part in full-time education. Sometimes you can work less hours a week with the apprenticeship taking a longer period.

If you are not yet employed, Swatpro Academy advertises apprenticeship vacancies with employers on the National Apprenticeship website. This is a free service and there are many apprenticeship opportunities available. You can find and apply for current Apprenticeship Vacancies here.