Level 3

Information Communications Technician


To deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage).


Overview of the role - IconOverview of the role

To deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Typical job roles - IconTypical job roles

  • 1st & 2nd line support telecoms technician
  • Cloud technician
  • Communications technician
  • Cyber/security support
  • IT field technician
  • IT support analyst

Details of the Standard - IconDetails of the Standard

The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their end-point-assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and maths will also be required.


Duration - IconDuration

Typical duration: 18 months plus EPA (Approx. 4 months).


Entry Requirements - IconEntry Requirements

Individual employers will set the selection criteria, but this is likely to include 5 GCSEs (especially English, mathematics and a science or technology subject); other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

The delivery will include 20% ‘off the job’ training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. Those not having L2 Maths and English will attend additional classes. When the apprentice has reached the required level, they are entered into the phase known as ‘gateway’ for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation.

Assessment - IconEnd-Point-Assessment

The apprentice will need to successfully complete all components of the End Point Assessment stage to achieve the overall apprenticeship standard.

This includes:

  • Professional Discussion underpinned by a portfolio of evidence.
  • Project report with questioning

Apprentices are independently assessed at the end of their programme to achieve the apprenticeship at a Pass, or Distinction grade.


Professional Recognition - IconProfessional Recognition

Registration to the Register of IT Technicians (RITTech). Once apprentices have completed their apprenticeship, they are officially recognised by the British Computer Society (BCS) for entry onto the Register of IT Technicians, confirming SFIA level 3 professional competence.


Progression - IconProgression

Progression from this apprenticeship could lead to an IS Business Analyst, IT Business Analyst, Business Systems Analyst, Requirements Analyst / Engineer, Business Process Analyst or undertaking a higher-level apprenticeship programme.
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