An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.
Overview of the role
The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.
Typical job roles
- Help Desk Technician
- First or Second Line Support
- IT Infrastructure Technician
- Network Support
Details of the Standard
The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their end-point-assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and maths will also be required.
Typical duration: 15 months, plus up to 3 months to complete the End-Point-Assessment.
These are set by employers, but it is expected that the individual would have worked within an operational role within the industry to start on this apprenticeship standard.
English and maths
To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.
Curriculum, delivery and readiness for End-Point-Assessment
Swatpro Academy's bespoke programme will cover all the mandatory knowledge and skills outlined in the standards, covering a range of topics including Networking and Architecture , Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes . Apprentices will have access to Swatpro Savvy Learning Centre and IT specific courses through Plurasight which has IT courses mapped against the British Computer Society curriculum.
The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. Those not having L2 Maths and English will attend additional classes. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf
The apprentice will need to successfully complete all stages of the apprenticeship standard.
- Completion of all five Knowledge modules
- Complete 20% off the job training
- A portfolio of evidence containing real projects carried out within their workplace
- An employer reference
- Completion of an IT related project over a 2/3-week period
- A structured interview with an independent assessor
Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade
Registration to the Register of IT Technicians (RITTech) Once apprentices have completed their apprenticeship they are officially recognised by the British Computer Society (BCS) for entry onto the Register of IT Technicians, confirming SFIA level 3 professional competence.
Progression from this apprenticeship could lead to Second-Line Helpdesk Support, Network Support, Systems Analysis, Software Development, Project Management, Cyber Security or onto a higher Level 4 Apprenticeship programme.
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