Level 3

IT Technical Sales

An IT Technical Salesperson sells a company's technical products and services, such as data storage and cloud services.

Overview of the role - IconOverview of the role

They need a good knowledge and understanding of the portfolio of technologies that are available. They utilise highly-demanded and proven selling techniques and expertise, shaped to the specific needs of their business. They work to maintain good relationships with existing clients, gaining repeat business wherever possible from customers both internal and external, UK or internationally. They also approach potential customers with the aim of winning new business. They maintain a thorough understanding of existing technologies and those that are emerging.

Typical job roles - IconTypical job roles

  • Sales Associate
  • Sales Consultant
  • Sales Engineer
  • Entry Level Customer Support
  • Technical Retail Assistant
  • Technical Tele Sales
  • Junior Account Manager

Details of the Standard - IconDetails of the Standard

The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their end-point-assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and maths will also be required.

Duration - IconDuration

Typical duration: 15 months, plus up to 3 months to complete the End-Point-Assessment.

Entry Requirements - IconEntry Requirements

These are set by employers, but it is expected that the individual would have worked within a relevant IT sales / marketing role within the industry and have relevant experience to start on this apprenticeship standard.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy's bespoke programme will cover all the mandatory knowledge and skills outlined in the standards. Apprentices will have access to Swatpro Savvy Learning Centre and IT specific courses through Plurasight which has IT courses mapped against the British Computer Society curriculum.

The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. Those not having L2 Maths and English will attend additional classes. When the apprentice has reached the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA) undertaken with an independent Assessment Organisation. For further details please see the explanation overleaf.

Assessment - IconEnd-Point-Assessment

The apprentice will need to successfully complete all stages of the apprenticeship standard.

This includes:-

  • Completion of all technical competency standards
  • Complete 20% off the job training
  • A portfolio of evidence containing real projects carried out within their workplace
  • An employer reference
  • Completion of an IT related project over a 1/2 week period
  • A structured interview with an independent assessor

Apprentices are independently assessed at the end of their programme to achieve the Apprenticeship at a Pass, Merit or Distinction grade

Professional Recognition - IconProfessional Recognition

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Progression - IconProgression

Progression from this apprenticeship could lead to Sales Consultant, Sales Manager or onto a higher Level 5 Apprenticeship programme.