Level 3

Team Leader/Supervisor

Managing teams and projects to meet a private, public or voluntary organisation's goals

Overview of the role - IconOverview of the role

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally

Roles may include:

  • Supervisor
  • Team Leader
  • Project Officer
  • Shift Supervisor
  • Foreperson
  • Shift Manager

Details of the Standard - IconDetails of the Standard

The Apprenticeship Standard is a period of training where knowledge is acquired, skills developed and practically applied. When the apprentice has reached the required level, they are entered into the gateway for their End-Point-Assessment. Once the end-point organisation has completed the assessments and tests then the award will be given. English and maths will also be required.

Duration - IconDuration

Typical duration: 15 months, plus up to 4 months to complete the End-Point-Assessment.

Entry Requirements - IconEntry Requirements

The entry requirement for this apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher.

English and maths - IconEnglish and maths

To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Delivery - IconCurriculum, delivery and readiness for End-Point-Assessment

Swatpro Academy's bespoke programme will cover all the mandatory knowledge and skills outlined in the standards, including interpersonal excellence, organisational performance and personal effectiveness. Apprentices will have access to Swatpro Savvy Learning Centre with courses mapped against the curriculum. The delivery will include 20% 'off-the-job' training, through a blend of remote, online and in the workplace training. The tutor will review progress with both apprentice and employer at least once every 8 weeks. Those not having L2 Maths and English will attend additional classes. When the apprentice reaches the required level, they are entered into the phase known as 'gateway' for their End-Point-Assessments (EPA).

Assessment - IconSummary of Team Leader/Supervisor End-Point-Assessment

The apprentice will be assessed to the apprenticeship standard using three complementary assessment methods.

Presentation and Questions and Answers
The presentation and questions will last 50 minutes plus 10% (at the discretion of the independent assessor) if required. The presentation will typically last for 20 minutes and the questioning will typically last for 30 minutes in order to provide scope for the apprentice to demonstrate their full competence. The discretionary additional 10% time can be allocated in any proportion across the presentation and questioning.

Professional discussion underpinned by portfolio of evidence

  • 60 minute portfolio based interview
  • Led by the independent end assessor
  • Using the learner's portfolio to provide a structure for the conversation project presentation
  • The portfolio must be a minimum of 8-12 pages

Practical Observation

  • A practical observation and/or evaluation by the employer, such as acknowledgement of a skill shown or evidencing work completed on a particular project with the manager's comments, which is then discussed in the interview.

The independent end assessor confirms that each assessment element has been completed. The overall grade is determined by the independent end assessor based on the combination of performance in all assessment activities. All End-Point-Assessment methods must be passed for the End-Point-Assessment to be passed overall. To achieve a pass overall, the apprentice must achieve a pass in all assessment methods by meeting all the pass descriptors. To achieve a distinction overall, the apprentice must achieve a distinction in all assessment methods.

Progression - IconProgression

On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.